Privacy Policy
Microbies is committed to protecting your privacy and ensuring that your personal information is collected, used, and stored responsibly in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA).
Information We Collect
We may collect personal information including:
Name and surname
Email address
Contact number
Delivery or collection address
Order details and transaction records
This information is collected when you place an order, contact us, subscribe to communications, or otherwise interact with our website.
How We Use Your Information
Your personal information is used to:
Process and fulfil orders
Communicate with you regarding your order, delivery, collection, or enquiry
Arrange courier delivery or collection where applicable
Maintain business, accounting, and tax records
Improve our products, services, and customer experience
We do not sell, rent, or trade your personal information to third parties.
Data Protection
We take reasonable technical and organisational measures to ensure your personal information is stored securely and protected against unauthorised access, loss, misuse, or disclosure.
Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.
Third-Party Services
We may share limited personal information with trusted third parties only where necessary, such as:
Payment processing and accounting systems
Courier and delivery partners
These parties receive only the information required to perform their services and are required to handle your information securely and confidentially.
Your Rights
You have the right to:
Request access to the personal information we hold about you
Request correction or updating of your personal information
Request deletion of your personal information, subject to legal and operational requirements
Requests can be made by contacting us using the details provided on our website.
Contact
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details provided on our website.
